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Return Policy (TechHub)

All returns must be accompanied by an original receipt or packing slip.

The UC Davis Stores are committed to excellent customer service. If for some reason you need to return or exchange your merchandise, please follow the guidelines below.

All merchandise must be in resalable condition and in original packaging with manuals and warranties and be accompanied by the original receipt for a replacement or credit to be issued. In the case of a refund, credit will only be issued to the account that was used to place the order. A 10 percent restocking fee may be assessed on all returns, defectives, exchanges, etc.

  1. Defective merchandise must be returned to the TechHub within 20 business days and is subject to testing before return or exchange approval will be given.
  2. All returns must be made within 5 days of purchase or delivery unless defective.
  3. Approved exchanges may be made for other TechHub merchandise of equal or greater retail value.
  4. No returns on opened software. Defective software must be exchanged through the manufacturer.

All sales are final on clearance and demo merchandise. We reserve the right to refuse a refund for any merchandise.

Return Authorization

All returns will require prior authorization. To initiate a return, please contact us or visit the TechHub inside the Campus Store at the Memorial Union.

Wrong Item

Shipping is refundable only if the wrong merchandise resulted from an error by the UC Davis Stores. If you made a mistake or changed your mind, you will have to pay for all shipping charges when returning or exchanging an item. All sales are final for clearance items and demo merchandise.

Defective Merchandise

We will promptly replace or, at our discretion, refund any merchandise that is damaged or defective. We will credit the account used to place the order for the cost of return shipping upon receipt of the damaged or defective merchandise at our warehouse.

Please ship returns to:

UC Davis Stores
ATTN: Web Orders
2828 Cowell Blvd.
Davis, CA 95618

An original receipt or packing slip is required with all returns. For your protection, be sure to include the reason for the return or exchange. Please use FedEx, UPS and/or purchase insurance when returning items.

The UC Davis Stores reserves the right to refuse any refund or return.

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